Privacy Policy

1. Introduction
Welcome to Massage by Jess (“we”, “us”, “our”). We are committed to protecting your personal data and this policy explains how we collect, use, store and share your information when you visit our website (https://www.massagebyjess.co.uk) and/or book our services.

2. Data we collect
We may collect and process the following personal data about you:

Name, contact details (email address, telephone number) when you make a booking or contact us.
Address details (for mobile service bookings, when we attend your location).
Booking and treatment information (which service you booked, date/time, any treatment preferences).
Payment information (via our third-party payment processor).
Technical data such as your IP address, browser type and visit details when you visit our website (via cookies or similar technologies).

3. How we use your data
We use your information to:

Process and manage your bookings and provide the service you requested.
Send you booking confirmations, reminders or follow-up communications (with your consent where required).
Maintain and improve our website, services and customer experience.
Comply with legal and regulatory obligations.

4. Legal basis for processing
We rely on:

Performance of a contract (processing your booking and delivering the service).
Your consent (for any marketing communications, where applicable).
Our legitimate interests (improving our services, maintaining records) where appropriate.

5. Sharing your data
Your information will not be sold to third parties. We may share your data with:

Our payment service provider (to process your payment).
Any required regulatory or legal body if required by law (for example in the event of a legal obligation).
Third-party service providers who support our website hosting, email communications or booking platform — under strict confidentiality and data-protection obligations.

6. International transfers
Your personal data will generally be processed within the UK / EEA. If we ever transfer your data outside the UK/EEA, we will ensure appropriate safeguards are in place.

7. Data retention
We will keep your personal data only for as long as necessary for the purposes for which it was collected (for example, for bookings, customer records, legal or tax obligations). After that, we will securely delete or anonymise it.

8. Cookies and website tracking
Our website uses cookies and similar tracking technologies to help us enhance your user experience (for example to remember your preferences or analyse how the website is used). You may disable cookies in your browser, but that may affect website functionality. [Insert more detail here about specific cookies if you use them.]

9. Your rights
Under data-protection law you have certain rights, including:

The right to access the personal data we hold about you.
The right to rectify inaccurate or incomplete data.
The right to erase your data (in certain circumstances).
The right to restrict or object to our processing.
The right to withdraw consent at any time (where processing is based on consent).
The right to data portability (in certain cases).
To exercise any of these rights, please contact us at: [Insert appropriate email/contact information].

10. Changes to this policy
We may update this policy from time to time (for example to reflect changes in legislation or our practices). We will publish the updated version on our website with a revised “Last updated” date.

11. Contact us
If you have any questions, concerns or requests about this privacy policy or how we handle your data, please contact us at:
[jess@massagebyjess.co.uk]